In March of 2020, the entire country was fixated on cleanliness to combat the spread of COVID-19. Advertisements reviewed handwashing hygiene, homeowners washed down their groceries before putting them away and business owners had to re-assess their cleaning policies to keep their patrons safe.
Service Master in Spartanburg, which has offered disinfecting services since the franchise was started 11 years ago, saw a huge increase in requests for these services during the pandemic and had to pivot to make sure customers were getting what they needed without price gouging.
“I really felt like one of the reasons we survived is that, even though we lost so much recurring revenue, we understood one thing: Our customers did not have a budget assigned to COVID disinfections, and there was an awful lot of price gouging going on in our industry,” said Bill Monroe, owner of Service Master in Spartanburg. “We kept our rates in line with what we would have done if it was another typical janitorial service.”
Service Master always has put its customers first. However, since the start of the pandemic, the company has adjusted its plans and goals according to needs of the people it serves.
Service Master thrives as a part of the Spartanburg community. Employees love being recognized in the company’s bright yellow and teal service vans and connecting with community members.
“It feels good to be in business in Spartanburg when there’s so many people that appreciate your service. Since the start of the pandemic, we haven’t had a typical routine, and we’re still looking for that normalcy, but, along the way, we’re finding the opportunity to help a lot of people. We’re janitorial partners because we want to partner with them. It’s all based on mutual respect. To get respect, you’ve got to give respect, and that’s what we do from day one,” Monroe said.
For more information, visit www.servicemasterclean.com/servicemaster-janitorial-partners.
By Katherine Waters